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Jane Carter Solution will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase that meet the following criteria:
You must contact JCS within 48 hours of delivery for all Shipping issues, Damages and Returns.
Pictures are required. Submit photos of the inside of the box including the packing materials and the outside of the box showing any labeling.
Refund will be in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, issue a credit to that same credit card. In the event that the purchase was made by PayPal, PayPal will issue a check directly.
If the purchase was made by personal check, a refund will be made by mail after 14 days from receipt of the returned merchandise. This allows time for the original check to clear the bank.
Shipping charges will only be reimbursed for damaged and/or defective products.