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Jane Carter Solution will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase that meet the following criteria:
We cannot accept returns on products that have been opened or used.
Prior approval is required for all returns.
Customers must keep the original box and packaging for any returns or issues.
Pictures of damages or issues are required
Receipt is required for all refunds.
Refund will be in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, issue a credit to that same credit card. In the event that the purchase was made by PayPal, PayPal will issue a check directly.
If the purchase was made by personal check, a refund will be made by mail after 14 days from receipt of the returned merchandise. This allows time for the original check to clear the bank.
Shipping charges will only be reimbursed for damaged and/or defective products.